Customer Success Video Package

Make sure your customers are getting the most out of your products or services by getting ahead of questions or pain points with digestible explainer videos.

REQUEST PRICING

What's Included in the Package?

CONSULTATION

Identify the primary hurdles your customers face and what information will help they be the most successful with your products and services.

INTRODUCTION
✓ Consultation

GET STARTED
✓ Video Planning Meeting

VIDEOS

Start your relationships off right with engaging training and support content.

✓ Intro to Training/ Support Video
✓ Explainer Video (3)

NEW CUSTOMER GIFT
✓ Social Booster

PRODUCTION PROCESS

Provide production feedback, share with key stakeholders, and submit approvals all in one place with The Flikli Platform.

✓ Narrator Selection
✓ Narration Production
✓ Script
✓ Storyboard
✓ Animation
✓ Music and SFX

SCHEDULE CONSULTATION

Customer Success Videos

Don’t just take our word for it! Check out some of the customer success videos we’ve worked on.

Trusted By

What our clients have to say

This video series does change how people work, and how they interact with others in ways that can change lives. We have already heard from people who hired in new ways because this work ‘opened their eyes’ to the problems with ‘business as usual'.

Maydianne Andrade, Vice-Dean Faculty Affairs & Equity, University of Toronto Scarborough

Flikli didn’t just make videos for us, instead, they were our creative partners. Together we created a whole world that tackles the pains our customers feel in a fun and completely unique way. The whole process was centered around our customer and our objectives resulting in what I think is an amazing outcome.

Gary Amaral, CPO & Co-Founder, Breadcrumbs

Do customer success training videos have an impact on retention rates?

Customers want to be able to access information, receive support and get answers quickly. By creating videos on your most frequent customer questions you can address pain points before they become issues and provide solutions quickly to ensure customer satisfaction. Having a video resource library enhances service to positively impact retention rates and reduce churn. Even better, video helps free up your team’s time so they can focus on more complex questions.

As a small business should I still be investing in training videos?

Companies large and small can benefit from providing informative and engaging training videos for customers. Training customers on your products takes time and resources and often refreshers are needed after some time. By creating video resources that your customers can reference over time, you increase their ability to get timely answers which increases rates of customer success. Retaining existing customers is less costly than gaining new ones so ensuring customer success is key for all businesses of any size.